Upper Eyelid Surgery In Las Vegas, NV

I saw Dr Sina for Dysport about two months ago and I waited awhile to write this review so that I could see how the procedure faded. I can say that I was extremely pleased with the entire process! Dr Sina made me feel comfortable and explained the process in a fun and informative way. The results were better than I expected, especially considering I'd only had Botox before. The effects lasted for a lot longer than usual and I would definitely return. Thank you!

I am thrilled with Dr. Sina work and his nurse Christine Ross. I took my mother to get Botox and Fillers done in her face. Dr. Sina was amazingly gentle and warm with her. Always asking her if she was ok. He explained everything about the process since it was her first time. She was very nervous before but he made her feel very comfortable. Dr. Sina did an amazing job and my mother is extremely happy. She definitely gained her confidence back. Thank you Dr.Sina for your wonderful job. I definitely recommend him and his nurse Christine Ross.

Dr. Sina is a top tier surgeon. My results were even better than I had hoped for. He is extremely knowledgeable and detail oriented. There is no scaring and no visible evidence where the incisions were made. I had consulted with several plastic surgeons who were very pessimistic as to what they could do for me. Dr. Sina spent a lot of time during the initial consultation explaining in detail how the procedure would be performed and the results I could expect. I’m extremely happy with the results!

I’ve known Dr. Sina for many years now and I 100% trust him with my face. His passion and expertise for plastic surgery is immensely clear upon first meeting him. As a medical professional myself having worked in the industry for many years with a surgical background, I am overly selective about who I chose to perform any procedures on myself. I most recently saw Dr. Sina for Dysport Injections to my face and the procedure was absolutely painless. I love my results and am so fortunate to have found Dr. Sina for treatments.

I cannot say enough good things about Dr. Sina, he truly is the best plastic surgeon ever. I have been a loyal patient of his for the past 10 years and I would never go to anyone else for my lip filler. Even though I travel from New York to Las Vegas to see him, it is completely worth it for the amazing results he consistently delivers. Dr. Sina has an incredible attention to detail and always knows exactly what I need, never overfilling to achieve the most natural look possible. He has even dissolved filler that migrated in my lips and redone them completely to ensure I am always happy with the results….

This is a story with a very happy ending. It all began one year ago when I decided to embark on a research project. It was time to look for a Plastic Surgeon for a facelift, neck lift, and lip lift. As my journey began, so did my many consultations with various plastic surgeons. After months of different opinions and meeting these surgeons, I became very discouraged. At one point, I was considering going out of state and restart the whole process of searching. Until one day I was visiting a friend at a med spa and he told me I needed to make one last stop before I headed out of state, that stop has changed my life. So I set up a consultation with Dr. Sina. From the moment I walked through his door, the experience was unbelievable. His office staff is absolutely wonderful, and so kind. So thank you, Michelle, Ashley and Catherine. You are the best. Now for Dr. Sina. I’m deeply grateful for your expertise, patience, humor, and kindness. If you’re considering any facial Plastic Surgery at all, do not go anywhere, but to Dr. Sina. He will make your dreams come true. I’m almost 3 months post-op from my facelift, neck lift, and lip lift, and any time I’m out and about visiting friends and family. They are all so amazed at how I look, youthful, refreshed, and fabulous are some of the comments. So now you can see why this story has a very happy ending.

Totally worth it – I still look like me, but better! I was prepared to fly out to LA to get a lip lift consult but decided to meet with a few local doctors first. I am really glad I did since my research led me to Dr. Sina. I am really happy that Dr. Sina listened to what I wanted, and we went conservative on the lip lift. I wanted to still look like me, but better, and that’s what I feel we accomplished.

I first saw Dr. Mehdi at the Real Self Modern beauty event. I was scared, but the process was not bad at all; they numb your lips. The procedure does not hurt because of the numbing cream. Your lips will be swollen; my lips were bruised; it lasts for two days, and then the day after the treatment, I stood home and did not go to work because it was noticeable that my lips were done. I love them; they look natural and pillowy. I can't wait to do some more work on my face. He walked me through it the process I felt comfortable he made suggestions and listened understood exactly what I wanted. I love my lips they look, and feel so perfect:) less

I had the pleasure of visiting Dr. Sina for a cosmetic procedure, and I cannot recommend him highly enough! From the moment I walked into her office, I felt welcomed and at ease. The staff was friendly and professional, making sure that all my questions were answered and that I felt comfortable throughout the entire process. Dr. Sima took the time to thoroughly discuss my goals and expectations, providing me with realistic options tailored to my needs. His expertise and artistic eye truly set him apart; he has an incredible ability to understand what will look natural and enhance one’s features beautifully. The procedure itself was explained in detail, and I felt confident knowing I was in such skilled hands. Recovery was smoother than I anticipated, and the results are beyond my expectations! I’m so pleased with the outcome and feel more confident than ever. If you’re considering a plastic surgeon, I wholeheartedly recommend Dr.Sina His dedication to his patients and his exceptional skills make him one of the best in the field!

I've been receiving botox treatments from Dr. Sina for many years now and recently decided to give Kybella a try to treat my double-chin. After only one treatment, all I can only say I wish I had done it sooner! I am fairly tall with a thin athletic build and workout regularly but had this persistent little fat pouch under my chin. After only one treatment of Kybella it is completely gone and the downtime was minimal with only minor swelling for about a week... So worth it!

I've been receiving botox treatments from Dr. Sina for many years now and recently decided to give Kybella a try to treat my double-chin. After only one treatment, all I can only say I wish I had done it sooner! I am fairly tall with a thin athletic build and workout regularly but had this persistent little fat pouch under my chin. After only one treatment of Kybella it is completely gone and the downtime was minimal with only minor swelling for about a week... So worth it!

I am thrilled with Dr. Sina work and his nurse Christine Ross. I took my mother to get Botox and Fillers done in her face. Dr. Sina was amazingly gentle and warm with her. Always asking her if she was ok. He explained everything about the process since it was her first time. She was very nervous before but he made her feel very comfortable. Dr. Sina did an amazing job and my mother is extremely happy. She definitely gained her confidence back. Thank you Dr.Sina for your wonderful job. I definitely recommend him and his nurse Christine Ross.

I have wanted a rhinoplasty/septoplasty since I was 15 years old, but was terrified to pull the trigger, until I met Dr. Sina via a referral from another patient. He was detailed and honest in the consultation and made me feel comfortable with the decision to move forward with surgery. What I appreciated the most is that he made sure I still looked like me, but an improved version. Dr. Sina made much needed changes that improved my overall look and breathing, but made it subtle enough so that people that know me wouldn’t know I had surgery (if I didn’t already tell them). I had met with other facial plastic surgeons that showed me before/afters of patients where they all had the exact same nose, despite having different facial structures and looks.

I went to see Dr. Sina after I broke my nose. Since I had previously had a septoplasty, I knew this was going to be a complicated surgery. After meeting with Dr. Sina, I knew he was the right person to do the job. He explained to me what he could do and what I could expect. He answered all my questions and made me feel so comfortable. Even the office staff was amazing. I felt like a VIP from the moment I called the office to make an appt. Needless to say, I am so happy with the results.

I met Dr. Sina via a referral from another patient. He was detailed and honest in the consultation and made me feel comfortable with the decision to move forward with surgery. What I appreciated the most is that he made sure I still looked like me but an improved version.

Dr. Sina is meticulous and a perfectionist. He goes the extra mile to make sure his patients get the best possible results and follows up as well. I was procrastinating for a bit before I finally decided on getting the procedure. I did not want to look fake or overdone and he made sure that was not the case. You can tell he really cares about his patients and their outcome. Unfortunately, within a week after the procedure I got hit with a ton of family issues that are still going on BUT I wanted to at least post this since it is long overdue. I did chronicle my journey with pics. and more that I will post when I have the time to do it properly to reflect the true quality of Dr. Sina's skill. less

I wanted to wait a bit to write my review to see how my lips turned out.Needless to say I am SO HAPPY with them. I was terrified of getting lip filler because I've seen it go wrong so many times, but after a lot of research I found Dr. Sina and decided, why not? They came out looking beyond natural, literally just a nicer version of my lips. I will definitely be returning for lip filler and trying botox before my wedding. Another thing I loved was not getting more treatments pushed on me. Even when I inquired about different treatments, Dr. Sina provided genuine feedback and his professional opinion on what would be best for me, sometimes that even meant not recommending getting anything done. You can tell a doctor knows and cares about what they're doing when they suggest what's best for you and not best for business.

I’ve wanted to get my lips done for a long time but it was important that I find someone who’s work was very natural. After doing my research, I found Dr. Sina at Nuance Aesthetics and I knew I’d be in good hands. I was right and he was incredible. Dr. Sina’s care, diligence, and attention to detail was beyond my expectations. I made it very clear that I wanted a natural boost and he gave me just that. I honestly couldn’t be happier with the results.

I cannot say enough good things about Dr. Sina, he truly is the best plastic surgeon ever. I have been a loyal patient of his for the past 10 years and I would never go to anyone else for my lip filler. Even though I travel from New York to Las Vegas to see him, it is completely worth it for the amazing results he consistently delivers. Dr. Sina has an incredible attention to detail and always knows exactly what I need, never overfilling to achieve the most natural look possible. He has even dissolved filler that migrated in my lips and redone them completely to ensure I am always happy with the results….

I had the pleasure of visiting Dr. Sina for a cosmetic procedure, and I cannot recommend him highly enough! From the moment I walked into her office, I felt welcomed and at ease. The staff was friendly and professional, making sure that all my questions were answered and that I felt comfortable throughout the entire process. Dr. Sima took the time to thoroughly discuss my goals and expectations, providing me with realistic options tailored to my needs. His expertise and artistic eye truly set him apart; he has an incredible ability to understand what will look natural and enhance one’s features beautifully. The procedure itself was explained in detail, and I felt confident knowing I was in such skilled hands. Recovery was smoother than I anticipated, and the results are beyond my expectations! I’m so pleased with the outcome and feel more confident than ever. If you’re considering a plastic surgeon, I wholeheartedly recommend Dr.Sina His dedication to his patients and his exceptional skills make him one of the best in the field!

I’ve wanted to get my lips done for a long time but it was important that I find someone who’s work was very natural. After doing my research, I found Dr. Sina at Nuance Aesthetics and I knew I’d be in good hands. I was right and he was incredible. Dr. Sina’s care, diligence, and attention to detail was beyond my expectations. I made it very clear that I wanted a natural boost and he gave me just that. I honestly couldn’t be happier with the results.

… If you’re considering facial plastic surgery, I wholeheartedly recommend Dr. Sina, he is truly the best, I wouldn’t go to anyone else and Everyone I have recommended loves their results. You’ll be in excellent hands! From my initial consultation to the final follow-up, the experience was nothing short of exceptional.

I highly recommend Dr. Mehdi Sina to anyone considering facial plastic surgery. Mehdi and his team made me feel comfortable and cared for from the very first consultation. He is honest, professional, and attentive. He is also clear and realistic about expectations, which I really appreciate. I felt supported every step of the way and I love how subtle and natural everything looks. The healing process was so much easier than I had anticipated and I'm beyond thrilled with my results.

Totally worth it – I still look like me, but better! I was prepared to fly out to LA to get a lip lift consult but decided to meet with a few local doctors first. I am really glad I did since my research led me to Dr. Sina. I am really happy that Dr. Sina listened to what I wanted, and we went conservative on the lip lift. I wanted to still look like me, but better, and that’s what I feel we accomplished.

I went in for botox & fillers and he was very informative about his strategy and explaining his technique. It was my first time with him and he has excellent bedside manner. Something kind of important when going to see a doctor about putting needles in your face. I was very pleased with my results and the overall experience and would gladly recommend him to anyone.

I have wanted a rhinoplasty/septoplasty since I was 15 years old, but was terrified to pull the trigger, until I met Dr. Sina via a referral from another patient. He was detailed and honest in the consultation and made me feel comfortable with the decision to move forward with surgery. What I appreciated the most is that he made sure I still looked like me, but an improved version. Dr. Sina made much needed changes that improved my overall look and breathing, but made it subtle enough so that people that know me wouldn’t know I had surgery (if I didn’t already tell them). I had met with other facial plastic surgeons that showed me before/afters of patients where they all had the exact same nose, despite having different facial structures and looks. With great surprise, I had minimal pain and bruising (you can see from my day 5 photo in the cast). I don’t know if I just got lucky, or if Dr. Sina was just very gentle in his process — but I appreciated only needing to take pain meds for a day and a half. I have now switched to his care for my dysport and lip filler because I appreciate his work. He is gentle, kind and truly cares about his patients. I cannot recommend Dr. Sina enough.

I had been wanting to get my nose done for years but was always scared of the outcome. I met with several surgeons and never felt completely comfortable with going through with it until I met Dr Sina! He made me feel so comfortable. He was honest and trustworthy and was so patient with all my questions. He made me feel so confident in the procedure. The results are amazing! I’m so happy I did it! Recovery was seamless and he was always available when I had any recovery questions. I love my nose so much! I referred him to all my friends and will go to him again for any future facial procedures!

I did so very much research and consults before deciding on Dr. Sina for my surgical journey. Simply put, I was in the best hands and felt completely taken care of mind, body, and spirit. One reason I chose to have my procedures (rhinoplasty, deep plane face lift/CO2 laser) with Dr. Sina was his deep commitment to continuing education and dedication to the best and safest surgical techniques and practices. He spends a good deal of his time outside of office hours conferring with other top-tier specialists in this field, attending conferences and seminars worldwide. This was important to me. I didn't want to chase a trend and I certainly wanted to look like "me" but have all the results one desires when considering this type of surgery. His team is an excellent support system. Ashley is his nurse/medical assistant and Michelle is office manager and coordinator. Both will treat you with great care, accommodating of your time and sensitive to your questions and needs.I rarely write reviews but felt it was really important to offer my experience as he is the type of surgeon I'd want my loved ones or dear friends to treat. I thought perhaps this review might help someone who is unsure or educating themselves on the possibility of facial/neck procedures? I really could write so much more specific feedback on why I chose Dr. Sina. Simply put, I trust him.He prioritizes safety and being at the top of his game in the surgical arts. Dr. Sina and his team treated me with respect and care each at every interaction. The door is still open and always will be should I have questions or concerns about my procedure in March 2026.

Dr. Sina performed my facelift surgery a few months before my wedding, and I couldn’t be happier with the results. The compliments from my friends and family have been overwhelming. Dr. Sina’s exceptional skills, professionalism, attention to detail, and wonderful bedside manner make him the perfect choice for anyone considering facial surgery. Having such a top-notch facial plastic surgeon right here in Las Vegas is truly a blessing. There’s no need to travel to Beverly Hills or New York when the best is right here!

… If you’re considering facial plastic surgery, I wholeheartedly recommend Dr. Sina, he is truly the best, I wouldn’t go to anyone else and Everyone I have recommended loves their results. You’ll be in excellent hands! From my initial consultation to the final follow-up, the experience was nothing short of exceptional.

I met Dr. Sina via a referral from another patient. He was detailed and honest in the consultation and made me feel comfortable with the decision to move forward with surgery. What I appreciated the most is that he made sure I still looked like me but an improved version.

 This was my first time seeing him and second time getting Botox and fillers. I still wanted to look very natural and not that typical filler look. I am in the beauty industry and have to work in front of mirrors all day. So constantly staring at yourself you can start to really notice things. I am very expressive when I speak and had pretty noticeable wrinkles on my forehead because of that and had some natural aging around my eyes . I also wanted my lips a little more plump and full. Dr.Sina listened to everything I had concerns about and what overall look I was going for. Yet again I kept saying I want to look "natural ". He also listened to my hatred for my lack of a better words my nonexistent chin. But I wasn't looking for an actual chin enhancement. He met my expectations more then I can truly express. He was able to get rid of the wrinkles around my eyes and on my forehead, filled my lips just enough and the cherry on top fill my chin a bit to make it more pronounced!!! On top of everything else he was so incredibly thorough and really took his time to map out what he was going to do.Dr. Sina is also very friendly and knowledgeable about taking the proper steps to give a well balanced overall look. I am so pleased with the results and will be going back again , as well as sending clients his way. He even told me if I needed any adjustment to come back in and he will take care of it. I highly recommend anyone looking for a good cosmetic doctor to see Dr. Sina . He's the best!

I am thrilled with Dr. Sina work and his nurse Christine Ross. I took my mother to get Botox and Fillers done in her face. Dr. Sina was amazingly gentle and warm with her. Always asking her if she was ok. He explained everything about the process since it was her first time. She was very nervous before but he made her feel very comfortable. Dr. Sina did an amazing job and my mother is extremely happy. She definitely gained her confidence back. Thank you Dr.Sina for your wonderful job. I definitely recommend him and his nurse Christine Ross.

I was nervous the first time I came in to see Dr. Sina, but he quickly made me feel I was in the right hands. He thoroughly explained the injectables/Botox needed to fix my “problem” areas and is highly knowledgeable, able to answer any and all questions. He didn’t try to push anything extra on me, like I have felt with other drs in the past. My results were fantastic. I would definitely recommend Dr. Sina for any of you facial cosmetic fixes!

I highly recommend Dr. Mehdi Sina to anyone considering facial plastic surgery. Mehdi and his team made me feel comfortable and cared for from the very first consultation. He is honest, professional, and attentive. He is also clear and realistic about expectations, which I really appreciate. I felt supported every step of the way and I love how subtle and natural everything looks. The healing process was so much easier than I had anticipated and I'm beyond thrilled with my results.

The best, and I truly mean the BEST, surgeon. I had a rhino/septoplasty done in August of 2023, and I could not be happier with my nose. My new nose quite literally changed my life… I was in a car accident 2 months after my surgery. This accident broke my freshly healed nose, and I contacted Dr. Sina immediately about this. Within a few days, he was fixing my nose and had it looking exactly the way it did before the accident in no time. Thank you, Dr. Sina!

I have been seeing Dr. Mehdi Sina for my Botox and filler since his days in NYC. I even travel to Las Vegas now to see him for my touch ups! He’s incredibly meticulous—a perfectionist even, which I appreciate because after all…it is my face. He also always listens to make sure I get what I am looking for. 10/10 professionalism and skill!

I did so very much research and consults before deciding on Dr. Sina for my surgical journey. Simply put, I was in the best hands and felt completely taken care of mind, body, and spirit. One reason I chose to have my procedures (rhinoplasty, deep plane face lift/CO2 laser) with Dr. Sina was his deep commitment to continuing education and dedication to the best and safest surgical techniques and practices. He spends a good deal of his time outside of office hours conferring with other top-tier specialists in this field, attending conferences and seminars worldwide. This was important to me. I didn't want to chase a trend and I certainly wanted to look like "me" but have all the results one desires when considering this type of surgery. His team is an excellent support system. Ashley is his nurse/medical assistant and Michelle is office manager and coordinator. Both will treat you with great care, accommodating of your time and sensitive to your questions and needs.I rarely write reviews but felt it was really important to offer my experience as he is the type of surgeon I'd want my loved ones or dear friends to treat. I thought perhaps this review might help someone who is unsure or educating themselves on the possibility of facial/neck procedures? I really could write so much more specific feedback on why I chose Dr. Sina. Simply put, I trust him.He prioritizes safety and being at the top of his game in the surgical arts. Dr. Sina and his team treated me with respect and care each at every interaction. The door is still open and always will be should I have questions or concerns about my procedure in March 2026.

I met Dr. Sina via a referral from another patient. He was detailed and honest in the consultation and made me feel comfortable with the decision to move forward with surgery. What I appreciated the most is that he made sure I still looked like me, but an improved version.

I was prepared to fly out to LA to get a lip lift consult but decided to meet with a few local doctors first. I am really glad I did since my research led me to Dr. Sina at Nuance Plastic Surgery. The office staff is very personable, as is Dr. Sina. I have a long philtrum (22mm) and a small top lip. Lip filler only exaggerated my issue, so I knew it was time for a lip lift. I was awake the entire procedure but felt zero pain after the numbing injections were used. I didn't even need the prescribed pain medication once I got home. I used Tylenol PM at night and that was all I needed. My husband totally thought I was lying about the pain level - lol. The recovery process was luckily pretty simple outside of not being able to open your mouth very wide for the first few weeks. Straws became dead to me (and still are at 6 weeks post-op). I followed their instructions and had a child's toothbrush on hand and also used a water pick since you can't easily use floss for a few weeks either. After week 3, we did a little laser on the incision line to help the healing - it's nice and flat and healing well. By week 4 things were loosening up a lot with the facial tightness and numbness and by 5 weeks I was feeling really good and mostly normal. I am really happy that Dr. Sina listened to what I wanted and we went conservative on the lip lift (he also wanted to make sure I didn't end up "gummy"). I wanted to still look like me, but better and that's what I feel we accomplished.

Dr. Sina is meticulous and a perfectionist. He goes the extra mile to make sure his patients get the best possible results and follows up as well. I was procrastinating for a bit before I finally decided on getting the procedure. I did not want to look fake or overdone and he made sure that was not the case. You can tell he really cares about his patients and their outcome. Unfortunately, within a week after the procedure I got hit with a ton of family issues that are still going on BUT I wanted to at least post this since it is long overdue. I did chronicle my journey with pics. and more that I will post when I have the time to do it properly to reflect the true quality of Dr. Sina's skill. less

Dr. Mehdi Sina performed my Chin Augmentation Surgery, and I could not be happier with my results. It looks so natural, and I virtually have no scar- really, I can’t find it! I followed him from NYC to Vegas. I do not trust anyone else with my face – you only have one face, people!! He is a meticulous perfectionist and a master of his craft.

I booked my first appointment with Dr. Sina for lip fillers earlier this month and I ended up booking a second appointment right away for Botox.I hated how last lip injections ended up a couple of years ago (lumps that had to be dissolved) and was nervous to get them done again but Dr. Sina is AMAZING. He gave me a very natural enhancement and great shape. I'm not self conscious about my smile anymoreI came back for Botox and we ended up going with Dysport based on his recommendation. Totally painless, no bruising and also great results.He has a very gentle touch and takes the time to tell you about the product and how it works.His assistant, Vanessa, is just lovely. She really made me feel comfortable when discussing my previous experiences and what I didn't like about my lips. I cannot say enough good things about them.

I went in for botox & fillers and he was very informative about his strategy and explaining his technique. It was my first time with him and he has excellent bedside manner. Something kind of important when going to see a doctor about putting needles in your face. I was very pleased with my results and the overall experience and would gladly recommend him to anyone.

I met Dr. Sina via a referral from another patient. He was detailed and honest in the consultation and made me feel comfortable with the decision to move forward with surgery. What I appreciated the most is that he made sure I still looked like me, but an improved version.

I wanted to wait a bit to write my review to see how my lips turned out. Needless to say I am SO HAPPY with them. I was terrified of getting lip filler because I’ve seen it go wrong so many times, but after a lot of research I found Dr. Sina and decided, why not? They came out looking beyond natural, literally just a nicer version of my lips. I will definitely be returning for lip filler and trying botox before my wedding. Another thing I loved was not getting more treatments pushed on me. Even when I inquired about different treatments, Dr. Sina provided genuine feedback and his professional opinion on what would be best for me, sometimes that even meant not recommending getting anything done. You can tell a doctor knows and cares about what they’re doing when they suggest what’s best for you and not best for business…

He took his time explaining the procedure and was very thorough. He definitely respects his patients and wants to ensure they’re well informed before making a transformative decision. I appreciated his honesty and the time he spent to discuss my aesthetic goals.

Back in 2015 Dr. Sina did my very first lip injections. I already have pretty full lips but I wanted to plump them up a little bit and even out my bottom lip. I was very nervous at first but Dr. Sina made me feel very comfortable and I was so impressed with the outcome. I'm going to New York in the near future and I will definitely be paying Dr. Sina a visit for Botox!!

I was nervous the first time I came in to see Dr. Sina, but he quickly made me feel I was in the right hands. He thoroughly explained the injectables/Botox needed to fix my “problem” areas and is highly knowledgeable, able to answer any and all questions. He didn’t try to push anything extra on me, like I have felt with other drs in the past. My results were fantastic. I would definitely recommend Dr. Sina for any of you facial cosmetic fixes!

I wanted to wait a bit to write my review to see how my lips turned out. Needless to say I am SO HAPPY with them. I was terrified of getting lip filler because I’ve seen it go wrong so many times, but after a lot of research I found Dr. Sina and decided, why not? They came out looking beyond natural, literally just a nicer version of my lips. I will definitely be returning for lip filler and trying botox before my wedding. Another thing I loved was not getting more treatments pushed on me. Even when I inquired about different treatments, Dr. Sina provided genuine feedback and his professional opinion on what would be best for me, sometimes that even meant not recommending getting anything done. You can tell a doctor knows and cares about what they’re doing when they suggest what’s best for you and not best for business…

I had the pleasure of visiting Dr. Sina for a cosmetic procedure, and I cannot recommend him highly enough! From the moment I walked into [his] office, I felt welcomed and at ease. The staff was friendly and professional, making sure that all my questions were answered and that I felt comfortable throughout the entire process.